IN BRIEF
Urban Arrow is recalling electric cargo bikes produced between the third quarter of 2016 and the third quarter of 2022 in the United States and Canada. The cause, the brand states: if the torque on the saddle clamp bolts is not sufficient, the front bolt can break and the saddle can come loose, posing a fall hazard. The Family, Shorty, Cargo L/XL and Tender are affected, about 1,032 bikes in the United States and 134 in Canada; the brand reports nine incidents and no injuries. Owners receive a new seatpost and saddle free of charge. The notice, published by the North American subsidiary, says nothing about bikes sold in Europe.
| Models | Urban Arrow Family, Shorty, Cargo L/XL (black and white), Tender 1000/1500 (white) |
| Production | 3rd quarter of 2016 to 3rd quarter of 2022 |
| Bikes affected | about 1,032 in the United States, 134 in Canada |
| Defect | front saddle clamp bolt can break |
| Distinguishing feature | seatpost with two silver bolts |
| Incidents | nine reports, no injuries |
| Remedy | free replacement seatpost and saddle |
Urban Arrow has opened a voluntary safety recall in North America on its cargo bikes produced from 2016 to 2022. Its North American subsidiary, in cooperation with the US Consumer Product Safety Commission (CPSC), published a notice on 1 October covering cargo bikes produced between the third quarter of 2016 and the third quarter of 2022. The recall is being handled by Gazelle USA.
A saddle bolt that can break on Urban Arrow bikes
The notice describes the defect: when the torque on the saddle clamp bolts is not maintained, the front bolt of the clamping mechanism can break. The saddle then comes loose, posing a fall hazard. The brand says it has received nine reports of damage or wear at the joint between the saddle and the seatpost, and no injuries.
Four model families are named: the Urban Arrow Family, Shorty and Cargo L/XL, in black and in white, and the Tender 1000/1500, in white. In the United States, these bikes were sold from 2016 to 2022 in specialist bike shops for about $9,000, the official page states. It puts the recall at about 1,032 bikes in the United States, plus 134 in Canada.
Two silver bolts identify the recalled seatpost
The distinguishing feature is visible to the naked eye: the seatpost on recalled bikes has two silver bolts. The image published by the brand shows the original Satori Trident seatpost next to the replacement seatpost. The bikes have an aluminium frame and a reinforced foam (EPP) box, under which “Urban Arrow” is printed, the official page specifies.
Owners are told to stop using the bike immediately and contact Gazelle USA. After registering through a form, the owner receives a new seatpost and saddle free of charge, which they can fit themselves without special tools, or have installed at no cost by an Urban Arrow dealer.
Second recall of the year in North America
The same official page lists another notice from this year: on 29 January, about 320 FamilyNext Pro bikes were recalled over their Fidlock buckles, used to strap children into the box. The 1 October notice, however, says nothing about bikes sold in Europe: it is published by the North American subsidiary alone.
Details of the recall are on Urban Arrow North America’s official page.
